At myalivem, we value your feedback and are here to assist with questions about our products, orders, shipping, returns, refunds, or other concerns.
Whether you need help with an existing order, have a product question, or simply want to share your feedback, please feel free to contact our Customer Service team.
For order-related inquiries, please include your order number and the email address used when placing your order so that we can assist you more efficiently.
Email: service@myalivem.com
Telephone: +852-57220528
We will do our best to respond to your inquiry as quickly as possible.
Company Name / Legal Entity: YANG FULING TRADING LIMITED
BRN：75517470
Trading Brand: myalivem
Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong
Address Type: Registered Office Address
Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of myalivem.
Important: The Hong Kong registered office listed above is our registered business address and is not a merchandise return address.
Approved merchandise returns may be directed to our authorized return and logistics processing facility:
Authorized Return & Logistics Processing Facility:
Room 501, 5th Floor, Building M
Feige Industrial Park
No. 1223 Guihua Guanguang Road
Guanlan Subdistrict, Longhua District
Shenzhen City, China
Please contact us before sending any return.
Our Customer Service team will provide the applicable return instructions so that your package can be correctly identified and processed.
Return Support: service@myalivem.com
Telephone: +852-57220528
Your feedback helps us understand how we can improve our products, services, and overall shopping experience.
If you have a question, suggestion, or experience you'd like to share, we'd be happy to hear from you.
Thank you for choosing myalivem.
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