Payment Methods

At myalivem, we aim to provide a simple and secure checkout experience.

Available payment methods may vary depending on your country, region, currency, and the payment services available at the time of checkout. The payment options displayed during checkout are the methods currently available for your order.

1. Available Payment Methods

myalivem accepts the payment methods displayed on the checkout page for your selected location.

Depending on availability, payment may be completed through eligible credit or debit cards, digital payment services, or other payment options provided at checkout.

Please review the available payment methods before completing your purchase.

2. Payment Processing

Payments are processed through the applicable third-party payment service provider.

An order is considered successfully submitted after the required payment authorization or confirmation has been completed.

In some cases, your bank, card issuer, or payment provider may require additional verification before approving a transaction.

If payment authorization is unsuccessful, your order may not be completed.

3. Review Your Order Before Payment

Before submitting payment, please carefully review your:

• Product selection

• Size, color, and quantity

• Billing information

• Shipping address

• Contact information

• Shipping method

• Discounts or promotional codes

• Final order total

Customers are responsible for providing accurate billing, shipping, and contact information during checkout.

4. Payment Declined or Incomplete

If your payment is declined or appears incomplete, please first verify that your payment and billing information has been entered correctly.

You may also:

• Try the payment again;

• Use another available payment method; or

• Contact your bank or payment provider for additional information.

If you believe payment was completed but you did not receive an order confirmation, please contact:

Email: service@myalivem.com
Telephone: +852-57220528

If available, please provide your order number and the email address used during checkout.

5. Payment Security

Payment information is handled through the applicable third-party payment provider.

Complete payment-card information is generally processed by the payment provider rather than stored directly by myalivem.

For your security, please do not send complete card numbers, CVV/CVC security codes, payment passwords, or account passwords by email.

Our Customer Service team will never need your complete card number or security code to assist with a general order inquiry.

6. Currency & Additional Charges

The applicable product prices, shipping charges, discounts, taxes where applicable, and final order total will be displayed during checkout.

Depending on your payment method and location, your bank or payment provider may apply currency-conversion, international transaction, or other financial-service fees.

Where applicable, these charges are determined by the relevant financial institution and are outside our direct control.

7. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by us, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Refund eligibility and processing are subject to our applicable Return & Refund Policy.

8. Company Information

Legal Entity: YANG FULING TRADING LIMITED

BRN：75517470

Trading Brand: myalivem

Customer Service Email: service@myalivem.com

Telephone: +852-57220528

Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong

Address Type: Registered Office Address

Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of myalivem.

Address Notice: The Hong Kong address listed above is our registered business address and is not a merchandise return address. Please contact Customer Service before sending any product return.

9. Contact Us

If you have questions about payment, checkout, order confirmation, or a refund, please contact:

Email: service@myalivem.com
Telephone: +852-57220528

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.