At myalivem, we aim to provide clear and reliable shipping information so you know what to expect from the time your order is placed until it arrives.
Orders are prepared for shipment after payment has been successfully confirmed.
Processing Time: 1–3 business days
Processing time is separate from shipping transit time. Once your order has been dispatched, you will receive available shipping and tracking information.
Business days generally exclude weekends and applicable public holidays.
Our current shipping rates are:
Orders of US$79 or more: FREE Standard Shipping
Orders under US$79:
Standard Shipping: US$8.99
Express Shipping: US$12.99
Express Shipping availability may depend on the destination, product, and available carrier services.
The shipping methods and applicable charges available for your specific order will be displayed during checkout.
For Standard Shipping, the estimated delivery time is approximately:
10–12 business days after dispatch
Please remember to allow an additional 1–3 business days for order processing before shipment.
Express Shipping delivery times may vary depending on the destination and carrier. The applicable information will be displayed at checkout where available.
Delivery times are estimates rather than guaranteed delivery dates.
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking information typically becomes active within approximately 1–3 business days after shipment while the carrier processes and scans the package.
If you have not received tracking information within 5 business days after shipment, please contact us:
Email: service@myalivem.com
Telephone: +852-57220528
Please include your order number so we can assist you more efficiently.
Shipping availability depends on the destination and the services currently supported by our logistics partners.
Enter your complete delivery address during checkout to view the shipping methods available for your location.
Please carefully check your shipping information before completing payment.
Make sure your recipient name, street address, apartment or unit number, city, state/province, postal code, country/region, telephone number, and email address are complete and accurate.
Incorrect or incomplete shipping information may result in delivery delays or failed delivery.
If you need to correct your shipping address or request an order cancellation, please contact us as soon as possible.
We recommend contacting us within 24 hours of placing your order:
Email: service@myalivem.com
Telephone: +852-57220528
Please include your order number and the requested change.
We will make reasonable efforts to assist you, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has been dispatched.
Once a package has been shipped, we may no longer be able to change the delivery address.
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, applicable customs duties, import taxes, or similar charges may be the responsibility of the recipient.
Customs requirements and charges are determined by local authorities and may vary by destination.
Customs processing may also affect delivery times.
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, local transportation disruptions, or unusually high shipping volumes.
If your tracking information indicates a significant delay, please contact Customer Service and we will review the available shipping information.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, reception desks, building management, or other authorized recipients where appropriate.
You may also contact the carrier using the available tracking information.
If you are still unable to locate your package, please contact us with your order number and tracking information so we can review the situation.
If your order arrives damaged or appears to have been lost during shipping, please contact us as soon as possible.
For damaged packages, please keep the product and original packaging and provide clear photographs where possible.
Email: service@myalivem.com
Telephone: +852-57220528
Where a shipping or fulfillment issue attributable to myalivem is verified, we will provide an appropriate resolution in accordance with our policies and applicable law.
Packages may be returned or considered undeliverable if the delivery address is incorrect or incomplete, the recipient cannot be reached, delivery is refused, or the package is not collected when required.
If your package is returned to the sender or logistics facility, please contact Customer Service so we can review the available options.
Additional shipping charges may apply where a failed delivery results from incorrect or incomplete information provided by the customer, subject to applicable law.
Please do not send merchandise to our Hong Kong registered office.
Before returning any product, contact Customer Service for return authorization and instructions.
Approved merchandise returns may be directed to:
Authorized Return & Logistics Processing Facility:
Room 501, 5th Floor, Building M
Feige Industrial Park
No. 1223 Guihua Guanguang Road
Guanlan Subdistrict, Longhua District
Shenzhen City, China
Please review our Return & Refund Policy for complete return and refund conditions.
Company Name / Legal Entity: YANG FULING TRADING LIMITED
BRN：75517470
Trading Brand: myalivem
Email: service@myalivem.com
Telephone: +852-57220528
Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong
Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of myalivem.
Address Notice: The Hong Kong address listed above is our registered business address and is not a merchandise return address.
If you have questions about processing, shipping, delivery, tracking, or your shipping address, please contact:
Email: service@myalivem.com
Telephone: +852-57220528
For order-related inquiries, please include your order number and the email address used when placing your order whenever possible.
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