Effective Date: September 14, 2026
This Privacy Policy explains how myalivem collects, uses, shares, and protects personal information when you visit our website, place an order, contact Customer Service, or otherwise interact with our services.
myalivem is operated by YANG FULING TRADING LIMITED, which is responsible for the operation and management of the store and the handling of customer information as described in this Privacy Policy.
Depending on how you interact with our website, we may collect or receive information such as:
Name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Product preferences and shopping activity
Customer Service communications
Device and browser information
IP address and approximate location information
Website usage and interaction information
Payment-related information necessary to process transactions
Complete payment-card information is generally processed by the applicable third-party payment provider rather than stored directly by myalivem.
For your security, please do not send full card numbers, CVV/CVC security codes, payment passwords, or other sensitive payment credentials to us by email.
We may use personal information where reasonably necessary to:
Process and fulfill orders
Arrange shipping and delivery
Process payments and refunds
Provide order confirmations and updates
Respond to Customer Service inquiries
Handle returns, refunds, and other after-sales requests
Maintain and improve our website and services
Understand how customers interact with our store
Detect and prevent fraud, misuse, and security incidents
Maintain appropriate business and transaction records
Comply with applicable legal and regulatory obligations
Provide marketing or promotional communications where permitted and, where required, with appropriate consent
We aim to use personal information only for legitimate business purposes and in accordance with applicable privacy and data protection laws.
We may receive information:
Directly from you when you place an order or contact us
Automatically when you interact with our website
From ecommerce and website service providers
From payment service providers
From shipping and logistics providers
From analytics and advertising services
From fraud-prevention and security services
From other service providers involved in operating our store
The specific information available to us depends on the services you use and how you interact with our website.
Our website and the services supporting it may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
Keep the website functioning properly
Remember preferences
Support checkout and shopping-cart functions
Understand website traffic and performance
Measure how visitors interact with our website
Detect suspicious or fraudulent activity
Support analytics and advertising activities where permitted
Your ability to control cookies may depend on your browser, device, location, and the consent options available on our website.
Disabling certain cookies may affect some website functions.
We may share personal information with service providers where reasonably necessary to operate our business.
These may include:
Ecommerce platform and website service providers, such as SHOPLINE or Shopify where applicable
Payment processors
Shipping, logistics, and delivery partners
Customer Service providers
Website hosting and technology providers
Analytics providers
Advertising and marketing service providers
Fraud-prevention and security providers
Professional advisers and other service providers where reasonably necessary
We may also disclose information where required by applicable law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, business, or services.
Third-party providers may process information according to their own privacy practices and applicable contractual and legal obligations.
Where permitted by applicable law, we may use information about interactions with our website to understand customer interests, measure advertising performance, and provide relevant marketing.
Depending on your location and the technologies involved, certain advertising or tracking activities may require consent or provide you with additional choices.
You may also be able to unsubscribe from promotional emails by using the unsubscribe option included in applicable marketing communications.
Transactional communications concerning your orders, payments, shipping, returns, security, or Customer Service may still be sent when necessary.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Order fulfillment
Customer Service
Returns and refunds
Business and accounting records
Fraud and security prevention
Dispute resolution
Compliance with applicable legal obligations
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements.
We use reasonable administrative, organizational, and technical measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Customers should take appropriate steps to protect their own passwords, devices, and account information.
Because myalivem operates an online store and may work with service providers in different locations, personal information may be processed or stored in countries or regions outside the customer's place of residence.
Where required by applicable law, appropriate measures may be used in connection with international transfers or processing of personal information.
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Request information about certain uses or disclosures of personal information
Exercise other privacy rights available under applicable law
These rights are not absolute and may be subject to legal exceptions or verification requirements.
To submit a privacy request, please contact:
Email: service@myalivem.com
Telephone: +852-57220528
We may request information reasonably necessary to verify your identity and process your request.
Our store is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Our website may contain links to or integrations with third-party websites, payment services, social platforms, or other external services.
Their privacy practices are governed by their own policies.
We encourage you to review the privacy information provided by third-party services before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable requirements.
When this policy is updated, the revised version will be published on this page.
Where required by applicable law, additional notice or consent may be provided.
Company Name / Legal Entity: YANG FULING TRADING LIMITED
BRN：75517470
Trading Brand: myalivem
Customer Service Email: service@myalivem.com
Telephone: +852-57220528
Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong
Address Type: Registered Office Address
Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of myalivem.
Address Notice: The Hong Kong address listed above is our registered business address and is not a merchandise return address.
If you have questions about this Privacy Policy or would like to submit a request concerning your personal information, please contact us:
Email: service@myalivem.com
Telephone:+852-57220528
Company Name: YANG FULING TRADING LIMITED
Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong
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