At myalivem, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned in accordance with the conditions below.
Please review this policy carefully before submitting a return request.
Eligible products may be returned within 30 days of purchase.
To qualify for a return, items must generally be:
New and unused
Unworn
Unwashed
Undamaged
Returned with original tags attached
Returned in the original packaging
Accompanied by valid proof of purchase
Items should also be free from stains, makeup, deodorant marks, odors, or other signs of wear or use.
Products that do not meet these conditions may not qualify for a refund, subject to applicable consumer protection laws.
Before sending any product back, please contact our Customer Service team:
Email: service@myalivem.com
Telephone: +852-57220528
Please provide:
Your order number
Customer name
Product(s) you wish to return
Reason for the return
Photographs if the product is damaged, defective, or incorrect
Please wait for return instructions before shipping your package.
Returns sent without contacting Customer Service first may take longer to identify and process.
Before shipping your return:
Securely package the product
Use the original packaging where reasonably possible
Make sure all original tags remain attached
Include applicable accessories and documentation
Make sure the product is free from signs of wear, stains, makeup, or damage
We recommend using a trackable shipping method and keeping your shipping receipt and tracking number until your return has been completed.
Approved merchandise returns may be directed to:
Authorized Return & Logistics Processing Facility:
Room 501, 5th Floor, Building M
Feige Industrial Park
No. 1223 Guihua Guanguang Road
Guanlan Subdistrict, Longhua District
Shenzhen City, China
Please contact service@myalivem.com before sending merchandise to this address so that we can provide the appropriate return instructions.
Important: Our Hong Kong registered office is not a merchandise return address. Do not send product returns to the registered office unless specifically instructed by Customer Service.
If a return results from personal reasons, including:
Change of mind
Incorrect product or size selected by the customer
Fit preference
Style or color preference
Other customer-related reasons
the customer is generally responsible for return shipping costs.
The actual return shipping cost will depend on the carrier and shipping service selected by the customer.
If we confirm that you received a:
Damaged product
Defective product
Incorrect product
Materially misdescribed product
myalivem will be responsible for reasonable return, replacement, or applicable shipping costs associated with resolving the verified issue.
Please contact Customer Service and provide clear photographs before returning a damaged, defective, or incorrect product.
A US$10 return fee will be deducted from the applicable refund amount where this fee applies to the return.
Any applicable return shipping costs are separate from the return fee unless otherwise confirmed by Customer Service.
Where the return results from a verified error attributable to myalivem, applicable return costs will be handled in accordance with this policy and applicable law.
Once your authorized return has been received, we will inspect the returned product.
Most eligible returns are reviewed and processed within approximately 5–7 business days after receipt.
We may contact you if additional information is required to complete the review.
Once your return has been received, inspected, and approved, the applicable refund will be issued to the original payment method.
Approved refunds are typically processed within approximately 14–21 business days after receiving the return.
The refund may include the purchase price of the eligible returned item and applicable sales tax, where appropriate.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
For purchases made with an eligible gift receipt, an applicable merchandise credit may be issued based on the amount shown on the receipt.
Original shipping charges and optional express-shipping fees are generally non-refundable when a return results from:
Change of mind
Sizing or fit preference
Customer ordering error
Other personal reasons
This does not apply where otherwise required by applicable law or where the return results from a confirmed error attributable to myalivem.
If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Email: service@myalivem.com
Telephone: +852-57220528
Please provide:
Your order number
Clear photographs of the product
Photographs of the packaging
Photographs of the shipping label where appropriate
A brief description of the issue
After reviewing the information, we will provide an appropriate resolution based on the circumstances and applicable policy.
We currently do not offer direct exchanges.
If you would like another size, color, or eligible product, you may return the original product in accordance with this policy and place a new order for your preferred option.
This helps avoid delays caused by changing inventory availability.
Subject to applicable law, we may not accept returns for:
Products that have been worn
Washed or laundered products
Altered products
Products damaged after delivery through misuse or improper care
Products missing original tags
Products returned without required original packaging where applicable
Products received after the applicable 30-day return period
Products not originally purchased from myalivem
Nothing in this section limits consumer rights that cannot legally be excluded or restricted.
Customers are encouraged to use a trackable shipping method when independently arranging a return.
Please retain your shipping receipt and tracking information until your return has been completed.
Except where otherwise required by applicable law or where return shipping was arranged directly by us, myalivem is generally not responsible for return packages lost or stolen while in transit to our return facility.
We reserve the right, where reasonably necessary and permitted by applicable law, to review, limit, or refuse returns involving suspected abuse or fraudulent activity.
This may include circumstances involving:
Excessive return activity indicating possible “wardrobing”
Repeated returns of worn, altered, washed, damaged, or incomplete products
Suspected fraudulent transactions
Products returned that were not purchased from myalivem
Other misuse of our return process
These measures are intended to protect our customers and business from fraudulent or abusive activity and do not limit legitimate consumer rights.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded or restricted.
Where mandatory consumer protection laws applicable in the customer's jurisdiction provide greater protection, those mandatory rights will continue to apply.
Legal Entity: YANG FULING TRADING LIMITED
BRN：75517470
Trading Brand: myalivem
Customer Service Email: service@myalivem.com
Telephone: +852-57220528
Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong
Address Type: Registered Office Address
Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of myalivem.
Registered Address Notice: The Hong Kong address listed above is our registered business address and is not a merchandise return address.
Authorized Return & Logistics Processing Facility:
Room 501, 5th Floor, Building M
Feige Industrial Park
No. 1223 Guihua Guanguang Road
Guanlan Subdistrict, Longhua District
Shenzhen City, China
Customers should contact Customer Service before sending merchandise to the return facility.
If you have questions about a return, refund, damaged or incorrect product, or this policy, please contact us:
Email: service@myalivem.com
Telephone: +852-57220528
Company Name: YANG FULING TRADING LIMITED
BRN：75517470
Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong
Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of myalivem.
Please Note: The Hong Kong registered office is not a merchandise return address. Please contact Customer Service before sending any return.
We may update this policy from time to time. Any revised version will be published on this page with the applicable updated date, subject to applicable law.
Company Name：YANG FULING TRADING LIMITED
BRN：75517470
Registered Address:Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong
Address notice: This is our registered business address and is not a return address.
Telephone: +852-57220528
Email：service@myalivem.com
YANG FULING TRADING LIMITED is the entity responsible for the operation and management of myalivem.
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